Safety Centre
Important warnings and guidance to help you transact safely. Read these carefully before starting any transaction.
General fraud warning
Escrow reduces certain transaction risks but cannot eliminate fraud, legal defects, identity theft, counterfeit assets, market loss, or disputes. Independently inspect the asset and obtain professional advice for high-value transactions.
Impersonation warning
Scammers may copy websites, emails, invoices, or staff identities. Always check the website domain carefully, bookmark the official site, enable multi-factor authentication, and verify all instructions inside your authenticated dashboard — not in emails or messages.
Off-platform warning
Do not move communications or payments outside the platform to avoid fees or verification. Off-platform arrangements are not protected by the transaction workflow and may be fraudulent. Keep all material communications inside your transaction workspace.
Urgency warning
Fraudsters often create false urgency. Stop and contact support if another party pressures you to fund immediately, change bank details, bypass verification, use gift cards, use an unrelated wallet, or conceal the transaction purpose.
Overpayment warning
Never refund an apparent overpayment directly to another account. Contact our support team immediately. The original payment may be reversed or fraudulent, and any refund you make could result in a loss.
Payment instruction warning
Never send money using instructions received only by email, messaging applications, social media, or telephone. All authoritative payment instructions are shown inside your authenticated account. If any payment detail changes unexpectedly, contact support through the official website immediately.
Professional advice warning
High-value or complex transactions may require independent legal, tax, accounting, technical, inspection, title, customs, or financial advice. EscrowSign provides transaction coordination, not professional advice.
Security tips
- Always access EscrowSign through your saved bookmark, not through links in emails.
- Enable multi-factor authentication on your account.
- Verify the website domain before logging in.
- Never share your password, OTP, or account access with anyone.
- Report any suspicious messages received inside or outside the platform immediately.
- Check your registered email address and phone number are current.
- Review your active sessions regularly and remove unrecognised devices.
- Contact support only through the official website's contact page.